• Responding to customer inquiry and related research
• Operations support including bookings, board tracking, maintaining work profiles and rates
• Respond to customer inquiries or requests via telephone and email as well as in-person for customers coming into the office.
• Communicate with internal and/or external sources to secure information
• Update and maintain work profiles and rates using management’s updated information
• Other duties as required.

• Process invoices related to department with supervisor’s assistance
• Work with internal teams to process related support charges
• Check invoice data for monthly closing with supervisor assistance.
• Process logistics requests from sales
• Follow export compliance
• Apply codes for new / existing customers and suppliers
• Apply manual applications when needed
• Work closely with the accounting section and other teams for smooth operation
• Complete tasks within the specified time
• Other duties as required

1.   Performance Evaluation
– Create and improve data files by macro excel
– Create and improve data files for final results
– Aggregate and create evaluation data file
– Assist operations of overall evaluation system
– Provide Evaluator and New Hire’s Training regularly
– Assist to create and provide training plans
– Assist promotion data file and operation

2.   Overall Payroll Operation
– Research pay scale in job market
– Assist Pay Raise Plan
– Improve data file by auto calculation for pay raise & bonus by Macro excel
– Improve data file to apply Status Change Form (pay change) by Macro excel
– Assist overall payroll processing including 401(K) contributions

3.   Recruiting, New Hire Orientation, Exit Interview
– Assist managers to recruit, hire a new position
– Conduct orientation, exit interview

4.   Employee Training/Self-Development Program
– Research and provide training, educational & self-development programs to earn scores
– Improvement for annual training

5.   Administration
– Benefit Administration
– Legal compliance

6.   Special Projects
– Facilitator of projects
– Research, create presentation, etc.

7.   Interpretation/Translation
– Translate documents to English/Japanese requested by the management

8.   – All other assignments requested by the management

• Understand and promote company products and services.
• Help build and maintain a sales pipeline and client database, scheduling and attending sales meetings to provide progress updates, and researching and sharing industry needs.
• Identify new sales opportunities through marketing internal and external networking initiatives, and customer referrals.
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations.
• Manage customer inquiries, navigating customer needs, and generating business.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage existing client accounts by ensuring that customers remain highly satisfied with the product and service offering.
• Survey, develop, and implement effective plans to retain and grow existing client base.
• Identify client needs and communicate how products and services fulfill those needs.
• Draft proposals and quotes to convince potential and existing customers to purchase new or additional products and services.
• Provide ongoing sales forecasts for supply and manufacturing departments.
• Collect customer feedback to determine product and service shortfalls and identify new opportunities for market growth.
• Process and issue purchase orders and invoices. Verify accuracy of orders
• Other duties as required

• Assist in maintaining communication channels with existing clients, responding to inquiries, and providing product information promptly.
• Collaborate with the sales team to address client needs and concerns, ensuring a high level of customer satisfaction.

• Aid in processing sales orders accurately and efficiently, coordinating with internal teams to ensure timely delivery.
• Assist in tracking orders, managing inventory availability, and resolving any order-related issueSales Support:
• Provide assistance to the sales team in preparing sales presentations, proposals, and contracts.
• Assist in conducting market research to identify potential clients and new business opportunities.

• Maintain accurate and up-to-date records of client interactions, orders, and sales activities in the CRM system.
• Assist in generating sales reports, analyzing trends, and contributing to sales performance assessments

• Collaborate closely with cross-functional teams, including logistics, finance, and marketing, to ensure seamless order fulfillment and customer support.

• Support the coordination of company participation in trade shows, exhibitions, and industry events.
• Assist in setting up and managing the booth, interacting with potential clients, and promoting our product

• Prepare reports as needed, such as Logistics KPIs, etc.
• Communicate with colleagues, vendors, and other individuals to answer questions and disseminate or explain information as appropriate.
• Answer telephones, direct calls, and take messages.
• Conduct research on relevant activities (regulations and new systems).
• Maintain and update filing and database systems.
• Greet and attend to guests and visitors.
• Monitor processes, materials, and surroundings.
• Examine documents and data for completeness, accuracy, and conformance to standards.
• Review files, records, and other documents to obtain information for responding to requests.
• Deliver messages and run errands as needed.
• Provide support for ongoing logistics activities as appropriate.
• Special projects as required
• Other duties as required