by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Japanese Bilingual Quality Assurance Specialist #11810 for its client in CA – Orange County:
Title: Quality Assurance Specialist
Type: Direct
FLSA: Exempt
Location: CA – Orange County
Work Style: In-person
Hours: Monday – Friday 8:30AM – 5:00PM
Pay Range: $110,000 – $130,000year
Benefits: Medical, Dental, Life, Vison, 401k
Key Responsibilities
Customer Quality Assurance
- Serve as a primary point of contact for customer quality issues, RMAs, and product performance concerns.
Investigate customer complaints and field failures related to optical connectivity products. - Coordinate replacement product requests and support customer corrective action activities.
- Prepare customer-facing quality reports, 8D reports, root cause analyses, and corrective action documentation.
- Review customer quality requirements and ensure deployment across internal teams and manufacturing partners.
- Support hyperscale data center customers by providing timely responses to quality concerns and improvement initiatives.
Product & Manufacturing Quality
- Monitor product quality performance for fiber optic connectivity products, including MPO, MDC, MMC assemblies, patch panels, and rack solutions.
- Analyze quality metrics including defect rates, return rates, customer complaints, yield performance, and manufacturing trends.
- Conduct root cause investigations using 8D, 5 Whys, Fishbone Analysis, FMEA, and other quality tools.
Lead corrective and preventive action (CAPA) activities and verify effectiveness of implemented solutions. - Support containment actions and disposition of nonconforming material.
- Collaborate with engineering and operations teams to improve product reliability and manufacturing quality.
Supplier & Contract Manufacturer Quality
- Coordinate quality activities with ODM/OEM manufacturing partners and component suppliers.
- Review supplier corrective action reports and monitor closure of quality issues.
- Participate in supplier and contract manufacturer quality audits.
- Track supplier performance metrics and identify improvement opportunities.
- Support qualification of new suppliers and manufacturing partners.
Failure Analysis & Continuous Improvement
- Perform or coordinate failure analysis (FA) on returned products and manufacturing defects.
- Document investigation results and communicate findings to engineering, manufacturing, and customers.
- Identify recurring quality issues and drive continuous improvement projects.
- Support reliability testing and qualification activities for new and existing products.
- Assist with risk assessments and quality planning activities during product development.
Quality Systems & Compliance
- Support maintenance and continuous improvement of the Quality Management System (QMS).
- Ensure compliance with ISO 9001, TL 9000, customer-specific requirements, and internal procedures.
- Participate in internal audits, customer audits, and supplier audits.
- Develop and maintain quality documentation, inspection criteria, work instructions, and quality records.
- Support quality activities associated with New Product Introduction (NPI) and Engineering Change Orders (ECOs).
Other Duties
- Provide quality-related training and guidance to internal teams as needed.
- Support cross-functional projects involving engineering, operations, product management, and customer support.
- Perform additional duties as assigned.
Job Requirements:
- Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related technical field.
- Minimum 3–5 years of experience in Quality Assurance, Quality Engineering, Manufacturing Quality, or Supplier Quality.
- Experience supporting electronic, telecommunications, fiber optic, connectivity, networking, or data center hardware products.
- Strong understanding of quality methodologies and problem-solving tools, including:
8D Problem Solving, 5 Whys, FMEA, SPC (Statistical Process Control), CAPA, Root Cause Analysis and Pareto Analysis - Ability to read and interpret engineering drawings, specifications, and test reports.
- Strong analytical and data-driven decision-making skills.
- Excellent written and verbal communication skills with experience preparing customer-facing quality reports.
- Ability to work effectively with global teams, suppliers, and contract manufacturers.
- Experience with optical connectivity products, including MPO, MDC, MMC, fiber optic cable assemblies, patch panels, or rack systems.
- Experience supporting hyperscale data center customers, telecommunications customers, or networking infrastructure products.
- Familiarity with fiber optic testing, connector inspection, insertion loss (IL), return loss (RL), and optical performance requirements.
- Experience managing quality activities with ODM/OEM manufacturing partners.
- Knowledge of ISO 9001, TL 9000, and audit processes.
- Experience supporting New Product Introduction (NPI) programs.
- ASQ Certified Quality Engineer (CQE) certification preferred.
- Japanese language proficiency is a plus.
