by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Credit System Analyst # 11849 for its client in CA – South Bay:
TT0826
Title: Credit System Analyst
Type: Temp to to possible direct
FLSA: Non-Exempt
Location: CA – South Bay
Work Style: In-person
Hours: Monday through Friday from 9am to 6pm Pacific Time.
Pay Range: $18-$20 per hour
Responsibilities and duties:
- Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations.
- Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism.
- Manage and respond to customer emails professionally and promptly.
- Make and send email for monthly payment decline notification for machine and Ukon.
- Prepare and manage outbound call lists.
- Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES).
- Handle inbound customer calls and make outbound calls.
Preferred qualifications:
- People Management Skills
- Ability to motivate and guide team members.
- Willingness to support and help others.
- Communication Skills
- Effective verbal and written communication for clear information dissemination and expectation setting.
- Problem-Solving Abilities
- Proficiency in identifying issues and developing quick, effective solutions.
- Time Management and Prioritization
- Capability to manage time efficiently and prioritize tasks to oversee operations and projects.
- Interpersonal Skills
- Skill in building relationships within the team and resolving conflicts effectively
