by on Title: AM Tech Support – Sr. Representative
Type: Perm
FLSA: Non-Exempt
Location: CA – Gateway Cities
Work Style: Hybrid
Hours: Monday- Friday 9am-6pm (1hr Lunch)
Pay Range: $25-$26
Benefit: Medical, Dental, Vision, Life, 401k, PTO,
Travel: Occasional
Job Description:
- Daily/weekly/monthly reports from stores and check them for accuracy.
- Maintain contact lists of vendors and guarantee good business relationships.
- Act as the point of contact representing the Tech Department for internal and external parties.
- Interpret Japanese to English and vice versa to ensure effective communication between corporate management, employees, and vendors.
- Liaise with multiple vendors and in-company departments to handle requests and queries from the Technical Director and the Tech Department.
- Book travel arrangements (flights, hotels) for technicians’ business trips.
- Support for making sure that new machines are set up properly and functioning.
- Help with updates of machines installed at the stores.
- Provide support for layout change tasks such as scheduling and finding available personnel.
- Maintain parts inventory for all stores and HQ.
- Assists to make sure that parts being ordered by the stores and that the parts orders are correct.
- Receive and confirm requests for stores needing supplies and consumables, then order.
- Make shipping labels for parts, uniforms, and loan items (US, Japan)
- Assists payment tasks where necessary.
- Check and confirm scheduling, preparations, and contacting to stores for new store transfer equipment.
- Order and send tools for new stores (send requests to operations and HQ tech).
- Conduct tasks in the main task list.
- Report all irregular issues and problems to general management for solutions.
- Maintain good communication with all employees and outside contacts.
- Comply and maintain confidentiality of all company policies and procedures.
- Responsible for maintaining a clean and safe working area.
- Other duties as required
Job Requirements
- Proficiency in Microsoft Office, especially Excel
- Bilingual in English/Japanese (at least understanding Japanese required)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Strong organizational skills with the ability to multi-task
- Excellent written and verbal communication skills
