by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Japanese Bilingual Account Assistant – Employee Benefits Dept. for its client with locations in CA – South Bay:
Title: Account Assistant – Employee Benefits Dept.
Type: Direct-Hire
FLSA: Non-Exempt
Location: Torrance, CA
Work Style: In-person during probation / hybrid (3 days in office 2 days wfh after probation)
Hours: Monday – Friday 9:00 AM – 5:00 PM
possible overtime on weekdays after 5pm
Pay Range: $45,000 – $60,000
Travel: Yes within the US – Enrollment meetings and Strategy Meetings
Job Description:
- Assist Account Representative for day-to-day service for clients including claims, billing eligibility, and service issues
- Assist renewal process, enrollments, terminations, and COBRA
- Providing administrative support to Employee Benefit Manager and Account Representatives
- Preparing, formatting, and editing a range of documents
- Creating and interpreting a variety of reports
- Organizing market research
- Analyzing questionnaires and other forms of feedback
- Having clear understanding of carrier’s product offerings and processes to maintain efficient workflow
- Follows broker policies and procedures including reviewing client policies, maintaining client files
- Ensures accuracy of the Broker’s administration system, AMS360 in timely manner
- Assist implementation activities for new and existing clients
- Assists in completion and processing of applications
- Assist Account Representative schedules, prepares for and open enrollment meetings
- Collects forms/data/schedules for regulatory compliance
- General office duties
- Maintaining a marketing database
- Comfort with multi-tasking in a deadline-driven environment
- Other duties as required
Job Requirements:
- Obtaining CA Life and Health License within 3 months from the starting date is required
- College Degree or equivalent experience
- 1-3 years’ experience in office work and understanding of basic business
- Experience in Microsoft Office Excel, PowerPoint and Outlook
- Experience using computers for a variety of tasks
- Competency in Microsoft applications including Work, Excel, Outlook and aptitude to learn new system (Zywave, Employee Navigator, Applied Epic.)
- Effective written and verbal communication skills
- Experience with Adobe Creative Cloud (Adobe Photoshop, Adobe Premiere) a plus
- Proficiency in speaking, reading and writing in business level Japanese and English
- A high level of attention to detail
- Ability to work effectively within a team and independently
- Must be a team player willing to assist with projects and matters that arise
- Must be responsible and productive both independently and with others.
- Must be creative, flexible, curious, and willing to try new things.
- Should be emotionally intelligent, forgiving, resilient, and solution oriented.
