by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Japanese Bilingual Operations and Business Development Manager for its client with locations in CA – South Bay
Title: Operations and Business Development Manager
Type: Direct
FLSA: Non-Exempt
Location: CA – South Bay
Work Style: In-person
Hours: 40 hours per week. 9 – 6 some weekend work at stores on occasion, some remote work
Pay Range: $28 – 31.25/hr.
Job Description:
- Oversee the day-to-day operations of brand stores and supervise store leaders in accordance with company policies and procedures.
- Monitors the team’s progress to ensure alignment with company goals, develops improvement measures, and strives to maintain cost efficiency while increasing profitability.
- Responsible for overseeing cafe staff hiring and training in conjunction with store leaders, including conducting interviews, hiring new staff, and providing employee orientation.
- Complete monthly sales, cost, inventory, AR and AP reporting for stores; direct store leaders in developing, analyzing, and preparing monthly store sales, loss, and cost-related reporting.
- Establish employee key performance objectives and conduct periodic employee performance reviews
- Work with store leaders to efficiently manage staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, shift rotations, and timesheet submissions.
- Work with suppliers, store leaders and Quality and Purchasing Operation Control team to plan and adjust menu/product offerings that are profitable and popular with customers
- Work with store leaders and the Quality and Purchasing Operation Control team for efficient provisioning and purchasing of supplies.
- Risk & Safety–Food Safety & Allergy Compliance: Establish strict allergen management protocols and maintain a clear escalation path for health-related incidents. Ensure all stores comply with all health department and safety regulations.
- Plan and execute marketing and sales promotions, including social media and online sales initiatives, in conjunction with the Marketing/EC manager.
- Strive to improve retail store’s atmosphere, and to always keep stores clean and attractive.
- Continually look for opportunities to expand the company’s business, be it by growing existing stores or expanding into new locations.
- Research and recommend new store locations and participate in the development of those new locations.
- Undergo training to learn menu preparation and techniques, as well as operational standards from the brand partner in Japan.
- Participate in meetings with headquarters in Tokyo, supplier partner in Kyoto, or operation partner in Canada to exchange insights on product development, store improvement initiatives, and quality control matters, and apply those discussions to enhance store operations.
- Other duties as required
Job Requirements:
- Years of Experience in Field/ Career: Minimum 2 years foodservice experience, 1 year supervisory experience is required.
- Degree: Bachelor’s degree in business, marketing or related field.
- Japanese Language: Professional working proficiency in English and Japanese is required
- Passion for matcha
- Customer service focused
- Fast-paced worker
- Strong problem solving, communication, and people skills
- Ability to interpret data to make strategic, ROI-driven decisions.
- Excellent collaboration skills to work with supplier partners, purchasing/logistics, IT, and store teams.
- Ability to prioritize and take responsibility for projects is required.
- Be able to travel locally as needed between different store fronts.
- Organization, multi-tasking, and planning skills required.
