Store Manager (JE) ‐ Customer Service

A Manufactory Company in Los Angels, CA is looking for Store Manager (JE) ‐ Customer Service

Job Description

• Responsible for overall management of the store, staff, merchandising and customer service driving team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.
• Analyze available sales reports and data to determine the needs of the business and set business tactics.
• Continuously motivate sales staff to meet assigned sales and productivity goals. Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge.
• Demonstrate sales leadership for staff by playing an active role on the selling floor.
• Collaborate with Supervisor to identify marketing opportunities to support sales.
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market relationships.
• Ensure all associates provide the highest level of customer service.
• Respond to all client inquiries quickly and effectively assist sales associates with various customer service issues (e.g., product inquiries, complaints, etc.).
• Manage all special events inclusive of new product introductions, sale events and marketplace or mall events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy.
• Ensure facility maintenance, presentation and organization.
• Control store expenses and maintain budgets, continually striving for cost efficiency.
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets.
• Ensure deliveries are properly processed in a timely manner.
• Monitor the movement of all inventories and ensure that staff adheres to all Shipping/Receiving policies and procedures.
• Meet inventory accuracy and shrink requirements.
• Ensure staff is trained in all areas of appropriate register usage.
• Understand and properly execute all management register functions.
• Support and promote loss prevention measures and efforts.
• Build and maintain good communication with members of corporate office, marketplace or mall office and other stores.
• Exhibit proficiency in computer programs used by the Company, including Microsoft Word and Excel.
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Partner with supervisor and logistics staff to ensure appropriate assortment for the store.
• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image.
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
• Identify and communicate product concerns in a timely manner.
• Communicate inventory needs to support the business goal.
• Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
• Support, implement and provide follow-up for all training activity.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results.
• Resolve all human resources issues in a timely and effective manner, coordinating with HR when necessary.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
• Work a regular shift at each store during the week to monitor store situation and perform as back-up to store associates in their absence.
• Assist the retail group with employee timesheets and delivery order requests to warehouse.
• Additionally, assist with the operation of pop-up store events in the Southern California area.

Requirements