Car Advisor (JE) ‐ Sales

An Automotive Company in South Bay, CA is looking for Car Advisor (JE) ‐ Sales

Job Description

• Greet customers and provide professional service. Maintain an appearance that reflects well upon the company. Put customers at ease with appropriate conversation.
• Determine the needs of the customer (whether buying, selling, trading-in, etc., as well as type of car, price range, and other details) and qualify the customer. Inform the store manager/finance manager of all aspects of the customer’s profile. Collect all required stips.
• Inspect vehicles (if a customer is selling) making clear and detailed notes of all inspection points, so that the pricing team can make accurate pricing decisions. Work closely with the pricing team to ensure the clear and prompt communications of appraisal information.
• Confirm documentation of vehicle (in case of purchase) and notify store manager of details. If a customer is buying, determine how payment will be made, whether the customer has valid driver’s license and current insurance, and other pertinent details. Inform store manager (or direct supervisor) of details.
• Close deals at a high rate, ensuring that contracts (retail, purchase) are properly signed and filed. Confirm that all required documentation is obtained.
• After closing deals (whether purchasing or selling) follow up as needed, including placing orders for vehicle maintenance and preparation and ensuring that pick-up and drop-off arrangements are made for both vehicles and customers.
• Follow up with customers to build new referral business and ensure long-term satisfaction of customers.
• Utilize job related online tools efficiently such as smartphone, blueDrive, zoom, google calendar and lineworks. Those tools may vary by store and will change accordingly.

• Take responsibility for the inventories of the car lot, directing and working with lot keepers or store managers to keep the location in attractive condition.
• Work with lot keepers or store managers to ensure vehicles are prepped and ready for display and delivery.
• Provide support in the sales operation room, including running contracts, supporting in warranty writing and F&I functions.

• Contribute to Team Consciousness by supporting other staff in all possible ways.
• Promote the policies, mission and vision of the Company whenever interacting with other employees.
• Promote a positive and upbeat environment with his/her own actions and demeanor.
• Act on constructive feedback, listen to comments and communicate his thoughts and ideas.

Requrements 

• Solid appraisal abilities
• Exceptional speed and proven accuracy in appraisal work
• “Can do” attitude regarding all aspects of appraisal and customer service
• Excellent verbal communication skills
• Flexibility in working hours
• Ability to work under pressure

• Outdoor and indoor work
• Some kneeling and occasional manual work
• 40 hours or more per week
• Five days per week, frequent weekend work
• Average to high workload