by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Quality Manager # 11850 for its client in CA – San Francisco:
TP0826
Title: Quality Manager (Previous 11629)
Type: Direct
FLSA: Exempt
Location: CA – San Francisco
Work Style: In-person
Hours: Monday – Friday 8:30AM – 5:00PM
Pay Range: $120,000 – $170,000year
Benefits: Medical, Dental, Life, Vison, 401k
Position Summary
The Quality Manager is responsible for leading quality activities for fiber optic connectivity and cable management products used primarily in data center applications. These products include single-fiber and multi-fiber optical connectors, fiber optic cables, fiber distribution cabinets and enclosures, panels, and related components.
This position serves as the primary quality interface with customers and leads quality management activities with contract manufacturers (CMs). The Quality Manager is responsible for customer quality, product quality, manufacturing quality, and the Quality Management System, working closely with Engineering, Sales, CMs, customers, and teams in Japan.
Key Responsibilities
1.Customer Quality and Communication
- Serve as the primary quality interface with customers and lead discussions regarding product and quality issues.
- Lead investigation and resolution of customer complaints and quality issues.
- Communicate investigation results, root causes, containment actions, and corrective actions directly to customers.
- Lead preparation and review of 8D reports, corrective action plans, and customer quality reports.
- Coordinate internally to ensure timely and accurate responses to customer quality requirements.
- Build effective working relationships with customer quality and engineering organizations.
2. CM and Product Quality Management
- Lead and manage quality activities with contract manufacturers (CMs).
- Establish quality requirements, inspection criteria, control methods, and quality expectations for CMs.
- Monitor CM quality performance and drive improvement based on quality data and KPIs.
- Lead resolution of manufacturing quality issues and corrective actions with CMs.
- Review process changes and quality risks associated with new products and production changes.
- Support new product qualification and transition to mass production from a quality perspective.
3. Quality Investigation and Corrective Action
- Lead root cause analysis and corrective/preventive actions using structured problem-solving methods.
- Review technical failure analysis results and determine appropriate containment and corrective actions.
- Ensure corrective actions address root causes and verify their effectiveness.
- Monitor product quality performance and drive continuous improvement.
4. Quality Management System and Leadership
- Maintain and improve the Quality Management System in accordance with ISO 9001 and applicable customer requirements.
- Lead or support internal, customer, and external audits.
- Establish and monitor quality KPIs and report quality performance to management.
- Lead quality activities at the San Jose office and provide direction and guidance to the Quality Engineer.
- Collaborate with quality and engineering teams in Japan.
- Promote a strong quality and customer-focused mindset across the organization.
Required Qualifications
- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field.
- 5+ years of quality engineering experience in a manufacturing or engineering environment.
- Experience serving as a quality interface with customers and managing customer quality issues.
- Experience managing manufacturing or supplier quality and driving corrective actions.
- Strong knowledge of quality tools such as 8D, 5-Why, Fishbone, FMEA, SPC, and CAPA.
- Knowledge of ISO 9001 and quality management systems.
- Strong analytical, problem-solving, leadership, and organizational skills.
- Strong written and verbal communication skills.
- Ability to lead cross-functional activities and manage multiple quality issues and priorities.
Preferred Qualifications
- Experience in a Quality Manager, Senior Quality Engineer, or quality leadership role.
- Experience managing quality activities with contract manufacturers.
- Knowledge of fiber optic connectivity and cable management products.
- Experience with optical, mechanical, or electromechanical products.
- Experience supporting new product introduction and production qualification.
- Experience with customer, CM, and ISO audits.
- Experience with data center, telecommunications, or optical communications products.
- ASQ certification such as CQE or CQM/OE is a plus.
- Japanese language skills are preferred for collaboration with teams in Japan.
