by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Production Supply Chain Specialist for its client in NC – Raleigh:
Title: Production Supply Chain Specialist
Type: Direct
FLSA: Exempt
Location: NC – Raleigh
Work Style: In-person
Hours: Monday – Friday 8:30AM – 5:00PM
Pay Range: $65000 – $75000/ year
Benefits: Medical, Dental, Life, Vison, 401k
Travel: up to 10%
Job Description:
- Customer Success & Support
- Coordinate with customers to ensure smooth delivery and implementation of products/services
- Handle and resolve delivery-related issues in a timely and professional manner
- Serve as the primary point of contact for customer communication
- Onboard new customers, including account setup and initial support
- Build and maintain strong, long-term relationships with customers
- Collaborate with internal teams to address customer needs and improve service quality
- Monitor customer situations and respond proactively to potential issues
- Ensure a high level of customer satisfaction throughout the customer lifecycle
- Develop and maintain a strong understanding of products/services to proactively support customers and improve their experience
- Coordinate with multiple production entities
- Distribute the forecast with own analysis and findings.
- Lead discussion of how to reflect the latest forecast into each production entity’s production planning.
- Manages and coordinates multiple purchase orders and the related logistical aspects
- Receive multiple purchase orders for multiple different projects/delivery locations every week.
- Closely monitor status of production, shipment to warehouse and shipment from warehouse.
- Reflect change in priority of production and delivery based on close communication with customer, and working with production entities and logistics partner to reflect such change in priority in timely manner enable deliveries to be made without delay.
- Handle ERP (D365) system
- Input purchase order, issue sales order for production, split or revise sales order along with delivery schedule.
- Input and update stock, delivery information in the system.
- Strongly encouraged to propose improvements on how to utilize D365’s functions based on actual work flow and needs.
- Analyzing forecast from major customer
- Compare last forecast and the latest forecast to find out differences in between.
- Estimate monthly sales based on the latest forecast.
- Ask customers any questions on forecast which are needed for our smooth production planning including missing/incomplete information in the forecast.
- Communicate with other teams to collect missing/additional information which are required for production planning.
- Handle BOM (bill of material), production planning, and labor purchase order transaction of affiliate company.
- For specific production entity, based on communication with personnel of such entity, input/update BOM in system, and issue production planning and labor purchase order in timely manner.
- In the D365 system, transfer the finished goods from such production entity to logistics partner’s warehouse for timely asset management.
- Reconcile shortages at factory.
- Reconcile finished goods inventory at logistics partner’s warehouse.
- Continued improvement activities
- Constant evaluation of company’s systems and processes to look for ways and/or methods to improve on current practices.
- Involvement with customer on projects related to system and process improvements
- Continually expanding knowledge base within D365.
- Interaction with internal and external employees
- Develop and prepare executive/administrative reports as directed
Job Requirements:
- Extremely well organized and must demonstrate some Project Management skills.
- Basic understanding of fiber optic cabling, connectorization, and network components.
- Strong analytical skills with the ability to interpret complex production and logistics data.
- Good communication and interpersonal skills to build and maintain relationships.
- Strong analytical, and project management skills.
- Proficiency in D365 systems and/or supply chain software.
- Excellent communication and interpersonal skills to build and maintain relationships.
- Knowledge and experience of quality assurance and control.
- Preferable skill:
- rich knowledge and experiences of VBA, Access, Java and/or other programming tools with actual experiences to implement automation of administrative transactions effectively.
- Pressure for deadlines – short time frame responses.
- Ability to process large amounts of email/chat traffic.
- Ability to efficiently communicate with others by summarizing problem, question, status and so on, instead of just forwarding e-mail or chat message without enough explanation.
- Willingness to work as a team, providing leadership to the department.
- Proven proficiency with Microsoft products especially Excel.
- Bachelor’s degree or minimum of 5 years relevant
- professional experience.
- Proven experience within a supply chain management,
- project management, inventory management or production management.
