by on Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Japanese Bilingual Front Desk Agent for its client in CA – Central LA:
Title: Front Desk Agent – FJ/E
Type: Direct Hire
FLSA: Non-Exempt
Location: CA – Central LA
Work Style: Fully-in-person
Hours: Shift Based 8 hours / day
Pay Range: $22.50/hr.
Job Description:
- Complete shift check list.
- Demonstrate knowledge of the amenities and features in the room.
- Demonstrate knowledge of the public transportation to and from the hotel.
- Demonstrate knowledge of business surrounding the hotel.
- Respond to guests’ requests in a timely manner.
- Maintain radio communication at all times.
- Greet all guests with positive attitude.
- Checks guests in and out in timely fashion.
- Communicate effectively in a professional manner to all departments verbally and electronically.
- Ensure that all guests expectations are met by following up the incidents and requests.
- Create and submit the incident report on incidents that happened when no supervisor or manager is on duty.
- Assign rooms according to the guest request and room assign guideline.
- Issue room keys to guests.
- Explain the hotel information to guests.
- Input, modify, and cancel reservations when required.
- Compute bill, collect payments, and make changes for guests.
- Show guests and potential customers the rooms when required.
- Confirm reservations and input special requests into reservations found in PMS.
- Post charges such as room charge and parking fee ,for instance.
- Exchange cash for guests (Traveler’s check and Japanese Yen) along with the guideline given.
- Maintain knowledge of hotel daily activities including incidents that happened during off duty time.
- Print reports.
- Constantly answer telephones.
- Demonstrates knowledge of hotel operations for tenants and hotel outlets.
- Maintain professional attitude with guests, co-workers, and management.
- Self-audit cash balance at the end of each shift and report immediately to supervisor if short or over.
- Transfer phone calls to appropriate department and guest rooms.
- Attends Fire Drill and other meetings as required.
- Maintain knowledge of hotel safety and evacuation plan.
- Make arrangement for guest transportation including taxi and Super Shuttle.
- Verify 3rd party payment credit card name and billing address by calling the merchant services.
- Promote teamwork within department and among all hotel staff.
- Support and implement the hotel-wide procedures and local department procedures.
- Support and implement constant quality of service.
- Report to station and be ready at the beginning of scheduled shift.
- Know and understand the policy that regular attendance and punctuality are expected of all employees.
- Update guest’s information into PMS such as address given on the registration card.
- Store and release guest’s valuable items in front desk safe when requested.
- Receive and release packages delivered to guests and all hotel departments.
- Store and release guest’s luggage in bell storage.
- Assist with other tasks as requested.
Job Requirements:
- In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Must have full fluency in Japanese and English (Read / Write / Speak / Listen) at a professional level.
- Must be able to work any shifts as needed including possible weekends, holidays, or overnight.
