Field Services Engineer

Teruko Weinberg, Inc., job recruitment agency, is looking to fill the following Field Service Engineer for its client in TX – Austin:

Title: Field Service Engineer
Type: Direct
FLSA: Non-Exempt
Location: TX – Austin
Work Style: In-person
Hours: Regularly 8:00 AM – 5:00 PM M – F with possibility with adjusted hours earlier or later and with possibility of overtime
Pay Range: $43.27 to $64.94/hour
Benefit: Medical/Dental/Vision/Life/FSA/PTO/AD&D
Travel: Travel is required for the position. Primarily domestic with a rare need for international. Generally 3 – 5 days.

Job Description:

• Perform installation, start-up, qualification, maintenance, and repair of ion implantation equipment at customer sites
• Diagnose and troubleshoot mechanical, electrical, and vacuum system issues, utilizing schematics, manuals, and diagnostic tools
• Execute preventive maintenance (PM) procedures and equipment upgrades in accordance with company standards
• Respond to service calls and minimize equipment downtime through effective problem resolution
• Accurately document service activities, including field service reports, parts usage, and technical findings
• Interface directly with customers to provide status updates, technical explanations, and recommendations
• Support root cause analysis and implement corrective and preventive actions (CAPA)
• Maintain and manage assigned tools, test equipment, and service inventory
• Ensure compliance with all safety standards, including customer LOTO (Lockout/Tagout), electrical safety, and site-specific requirements
• Assist in equipment acceptance testing, process qualification, and performance validation activities
• Provide basic operational guidance and training to customer personnel when required
• Escalate complex technical issues to engineering or factory support teams as appropriate
• Support installation planning, including site readiness verification and coordination with logistics teams
• Participate in continuous improvement initiatives to enhance service quality, reliability, and efficiency
• Maintain a high level of professionalism, representing company positively at all customer sites
• Other duties as required

Job Requirements:

• Preferred: Bachelor’s degree in electronics, Mechanical, or Software Engineering, or a related field.
• Preferred: 5+ years of experience in ion implanter systems.
• Preferred: Knowledge of ion implanter principles and practices.
• Strong troubleshooting skills across mechanical, electrical, and vacuum technologies.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, vendors, and global team members.
• Ability to work independently, prioritize tasks, and operate with minimal supervision.
• Experience working effectively with diverse, global, and cross-cultural teams.
• Strong analytical skills, including data gathering, analysis, and interpretation.
• Proficiency with PCs and standard business software (Microsoft Word, Excel, PowerPoint, Google Workspace, and MS Teams).
• Ability to maintain confidentiality and handle sensitive information.
• Valid driver’s license.
• Safety and Compliance minded and capable of following comapny standards.