Sales Support/ Order Processing

• Review customer’s purchase order and support documents after sales reviewed.
• Input customer’s purchase orders to issue Sales Order, Purchase Order, and Invoice in ERP system.
• Issue Purchase Order to parent company.
• Issue Order Acknowledgement to customers.
• Communicate with sales, customers, engineers, and Parent Company regarding order status.
• Sent Invoice to customers (from ERP system and/or upload customer’s portal site).
• Issue and sent Proforma Invoice to customer and follow up with customer and accounts receivable.
• Sent shipment notice to customer with shipping documents.
• Weekly and Monthly Purchase & Sales, and inventory check on ERP system.

• Support set up customer account (collect customer information and process credit application into ERP system.
• Support shipment inquiry with customers and/or parent company.
• Support for processing customer item updates and other change requests
• Support Audit Preparation for Internal Control.
• Send promotion sample and flyer to customer.
• Maintain stock sample inventory and flyer.
• Occasionally ship some other items to sales, parent company, and/or customer.
• Other duties as required by supervisor.

Job Requirements:

• Fast learner not only with adaptable/flexible mind but also with ability to multi-task in a dynamic and growing work environment.
• Ability to prioritize and work in fast-paced environment.
• Detail oriented with ability to complete analysis of business data.
• Data input accuracy
• Good communication between sales support team, sales team, accounting, applied engineer team, customer, parent company, and others.
• Good team player.
• Being proactive.
• Excellent verbal and written communication skills.
• Basic computer skills – Microsoft Office, Outlook, Excel.
• Working knowledge of QuickBooks, SAGE, SAP Business One or equivalent is preferred.
• Basic knowledge of Import and Export is preferred.
• Language: Japanese (Full professional level) and English (Business level) required.

• Associate’s degree or equivalent experience (two to four years)
• Language:
• Japanese (Required)