by on A Trading Company in Lynnwood, WA is looking for Store Manager (JE) ‐ Others
Title: Store Manager – E/j+ – WA
Type: Perm
FLSA: Non exempt
Location: Lynnwood, WA
Work Style: In store – shift based
Hours: Mon – Fri based on shift flexible as needed
Pay: $24.03 – $26.44/H
Benefit: Medical Dental Vision Life Insurance PTO Sick Leave 401k
Job Description
- Responsible for overall management of the store, staff, merchandising and customer service.
- The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates
- Analyze sales reports and data to determine the needs of the business and set business tactics.
- Continuously motivate sales staff to meet assigned sales and productivity goals.
- Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
- Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge.
- Demonstrate sales leadership for staff by playing an active role on the selling floor.
- Collaborate with Supervisor to identify marketing opportunities to support sales.
- Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market.
- Ensure all associates provide the highest level of customer service. Respond to all client inquiries quickly and effectively assist sales associates with various customer service issues (e.g., product inquiries, complaints, etc.).
- Manage all special events inclusive of new product introductions, sale events and marketplace or mall events, etc.
- Ensure facility maintenance, presentation and organization.
- Control store expenses and maintain budgets, continually striving for cost efficiency.
- Schedule associates to maintain adequate floor coverage while maintaining payroll budgets.
- Ensure deliveries are properly processed in a timely manner.
- Monitor the movement of all inventories and ensure that staff adheres to all Shipping/Receiving policies and procedures.
- Meet inventory accuracy and shrink requirements.
- Ensure staff is trained in all areas of appropriate register usage and maintenance.
- Understand and properly execute all management register functions.
- Support and promote loss prevention measures and efforts.
- Build and maintain good communication with members of corporate office, marketplace or mall office and other stores.
- Exhibit proficiency in computer programs used by the Company, including Microsoft Word and Excel.
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- Partner with supervisor and logistics staff to ensure appropriate assortment for the store. Ensure the selling floor is neat, clean, always organized and reflects the correct visual image. Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Identify and communicate product concerns in a timely manner.
- Communicate inventory needs to support the business goal.
- Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
- Support, implement and provide follow-up for all training activity.
- Continually evaluate the performance of each associate and provide constant feedback to ensure results.
- Resolve all human resources issues in a timely and effective manner, coordinating with HR when necessary.
- Ensure integrity of payroll and the payroll process.
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
- Work a regular shift at each store during the week to monitor store situation and perform as back-up to store associates in their absence.
- Assist the retail group with employee timesheets and delivery order requests to warehouse.
Requirements
- Minimum 2 years retail experience with some supervisory experience preferred
- College degree (AA or higher) or equivalent experience
- Strong business acumen and skill set
- Strong communication and interpersonal skills
- Passionate about Japanese sweets & food!
- Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational needs may require.
- Japanese or other Asian language ability a plus, but not required
