IT Support (JE)- IT

An IT Company in South Bay, CA is looking for an IT Support (JE)- IT

Job Description

• Attend requisite external (customer, vendor) meetings.
• Report daily, weekly, monthly and in a timely manner projects and operations to supervisor.

Maintenance work

• Pay attention to the customer inquiries and/or system alarm.
• Propose and/or improve the system in order to reduce the customer’s issue/problem.
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively problem report.

Kitting work

• Perform the kitting work according to the kitting procedure and record the kitting work log.
• Create the manual for the customer.

Help Desk work

• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Create a ticket-on-ticket system and tracking them from the beginning to the end and close the case.
• Work on the client site on an as-needed basis.

Requirements

• English / Japanese (Required)
• 3+ Years Work experience as IT Support Engineer.
• 3+ Years of AD admin, WVD, O365, Security
• CCNA/CCNP/Network+ (Preferred)
• MCSA/MCSE (Preferred)
• Communication skills with customers, vender/carrier and company staff.
• Documentation skills.
• Microsoft office products (Word, Excel,etc.) skills.
• Valid CA driver license (Required).
• Own car for visiting customer offices