by on A telecommunication company in New York, NY is looking for an IT Customer Service.
Job Title: IT Customer Service (JE) – IT
Pay: $55K – $90K/Y
Work Hrs: Full-Time Monday – Friday 9AM-5PM Eastern
Possible coverage for West Coast (12PM – 8PM Eastern)
Job Type: Permanent
Location: NY – New York
Job Description:
- Provide customer service over the phone, e-mail, and video conferencing in order to diagnose and troubleshoot any issues they may be having with their service in both Japanese and English.
- Respond to service related customer inquiries or troubleshooting by phone and email.
- Instruct network carriers to troubleshoots circuit outages and usability issues.
- Communicate with application service providers/resellers to respond to customer inquiries.
- Provide customers with remote instructions to isolate the cause of Internet connection outages.
- Provide customers with basic instructions on the use of the computer & network application services.
- Escalate trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
- Manage ongoing service tickets and ensure the expected service levels.
Send notices for planned or unexpected service outages to customers in a timely manner. - Other duties as required
Requirements:
- IT related degree or related experience
- 2-3 years work experience
- Fluent Japanese Language Skills – Read / Write / Speak / Listen (Keigo required)
- Fluent English Language Skills – Read / Write / Speak / Listen
